Privacy Policy
Last updated on [20.05.2024]
• Device Information: When users engage with the Platform or the WICKI Mobile App, we automatically collect device-related data such as device type, unique identifiers, mobile network information, operating system, web browser details, IP address, and cookies.
• Inquiry Information: When users submit inquiries through the Platform or the WICKI Mobile App, we collect details such as name, address, country, contact number, email address, payment or credit card information, and other pertinent information.
• Account Information: When users create an account, we collect their username, password, and any other required registration information.
• Purchase Information: When users make purchases, we collect transaction details, billing and shipping addresses, and payment information.
• Usage Data: We collect information about user interactions with our Platform, such as pages visited, time spent on pages, and other usage metrics.
• Communication Data: We collect information from communications with users, including emails, chat logs, and phone call records.
• Service Provision: To operate, maintain, and provide the features and functionalities of our Platform.
• Order Fulfillment: To process and deliver orders, handle returns and exchanges, and provide customer support.
• Personalization: To personalize user experience by tailoring content and product recommendations based on user preferences and interactions.
• Communication: To communicate with users regarding their account, transactions, and other inquiries or requests.
• Marketing: To send promotional materials, newsletters, and other marketing communications. Users can opt-out of marketing communications at any time.
• Analytics: To analyze usage trends and improve our Platform's performance and user experience.
• Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
• Service Providers: We share information with third-party service providers who assist us in operating our Platform, such as payment processors, delivery services, customer support, and marketing services.
• Analytics Providers: We share information with analytics providers like Google Analytics to help us understand how our Platform is used and to improve user experience.
• Legal Authorities: We may disclose information to legal authorities if required by law or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, user information may be transferred to the acquiring entity.
• Access: The right to access their personal data and obtain a copy.
• Rectification: The right to correct any inaccurate or incomplete data.
• Erasure: The right to request the deletion of their personal data, subject to certain conditions.
• Restriction: The right to restrict the processing of their personal data under certain circumstances.
• Objection: The right to object to the processing of their personal data for direct marketing purposes.
• Portability: The right to request the transfer of their personal data to another organization in a structured, commonly used, and machine-readable format.
To exercise these rights, users can contact us using the details provided in the "Contact Us" section below.
IZY VAPE GmbH
Goran Dordevic Zeus
Mariahilferstrasse 162
1150 Vienna
Austria
Email: office@wickienergy.com
Website: www.wickienergy.com
1. Introduction
This Privacy Policy outlines how personal information is gathered, utilized, and shared in connection with the services provided by IZY VAPE GmbH ("We", "Us", or "Our"). Our services encompass the distribution of products offered by IZY VAPE GmbH through the platform [www.wickienergy.com] as well as the WICKI Mobile App (referred to as the "Platform" hereinafter).2. Information We Collect
We gather various forms of data, including:• Device Information: When users engage with the Platform or the WICKI Mobile App, we automatically collect device-related data such as device type, unique identifiers, mobile network information, operating system, web browser details, IP address, and cookies.
• Inquiry Information: When users submit inquiries through the Platform or the WICKI Mobile App, we collect details such as name, address, country, contact number, email address, payment or credit card information, and other pertinent information.
• Account Information: When users create an account, we collect their username, password, and any other required registration information.
• Purchase Information: When users make purchases, we collect transaction details, billing and shipping addresses, and payment information.
• Usage Data: We collect information about user interactions with our Platform, such as pages visited, time spent on pages, and other usage metrics.
• Communication Data: We collect information from communications with users, including emails, chat logs, and phone call records.
3. How We Use Your Information
We use the collected information for the following purposes:• Service Provision: To operate, maintain, and provide the features and functionalities of our Platform.
• Order Fulfillment: To process and deliver orders, handle returns and exchanges, and provide customer support.
• Personalization: To personalize user experience by tailoring content and product recommendations based on user preferences and interactions.
• Communication: To communicate with users regarding their account, transactions, and other inquiries or requests.
• Marketing: To send promotional materials, newsletters, and other marketing communications. Users can opt-out of marketing communications at any time.
• Analytics: To analyze usage trends and improve our Platform's performance and user experience.
• Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
4. How We Share Your Information
We may share your personal data with the following entities:• Service Providers: We share information with third-party service providers who assist us in operating our Platform, such as payment processors, delivery services, customer support, and marketing services.
• Analytics Providers: We share information with analytics providers like Google Analytics to help us understand how our Platform is used and to improve user experience.
• Legal Authorities: We may disclose information to legal authorities if required by law or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, user information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about user interactions with our Platform. Cookies help us provide a better user experience by remembering user preferences and enabling certain functionalities. Users can manage their cookie preferences through their browser settings.6. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, no security measures are completely infallible, and we cannot guarantee the absolute security of user data.7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.8. Your Rights
Users have the following rights regarding their personal data:• Access: The right to access their personal data and obtain a copy.
• Rectification: The right to correct any inaccurate or incomplete data.
• Erasure: The right to request the deletion of their personal data, subject to certain conditions.
• Restriction: The right to restrict the processing of their personal data under certain circumstances.
• Objection: The right to object to the processing of their personal data for direct marketing purposes.
• Portability: The right to request the transfer of their personal data to another organization in a structured, commonly used, and machine-readable format.
To exercise these rights, users can contact us using the details provided in the "Contact Us" section below.
9. International Data Transfers
We may transfer personal data to countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we do so, we ensure that appropriate safeguards are in place to protect the data.10. Children's Privacy
Our Platform is not intended for use by children under the age of 12. For users aged 12 to 16, parental consent is required to use our services. We recommend that parents or guardians oversee their children's use of our Platform and assist them in understanding their privacy rights. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information as soon as possible.11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any significant changes by posting the updated Privacy Policy on our Platform and indicating the date of the last update.12. Contact Us
For any inquiries or concerns regarding this Privacy Policy, users can contact us using the following details:IZY VAPE GmbH
Goran Dordevic Zeus
Mariahilferstrasse 162
1150 Vienna
Austria
Email: office@wickienergy.com
Website: www.wickienergy.com